Language is the ultimate user interface, and the right words are as important to a website as groovy graphics or a killer back end. Overview by Julia Hayden for A List Apart.

It's time for web designers to peek over the cubicle and start sharing ideas with their peers in related design disciplines. Jacobson suggests one way to do that in this overview of the emerging Experience Design paradigm.

Graphic design vs. information design. Experience vs. information. Two competing views of what a website should be. Can't we all just get along?